Client Portal: Terms and Conditions

Client Portal: Terms and Conditions

Introduction

The following Terms and Conditions (“Terms”) are prepared for you by Stairways Behavioral Health, (“Stairways”), to ensure your use of this Client Portal, (“Portal”), for clinical review of your procedures with Stairways. These Terms contained on this webpage, shall govern your use of this Portal, including all pages within this website. By using this Portal, you expressly accept all Terms contained in full. You must not use this Portal, if you have any objection to any of these Terms.

Intellectual Property Rights

Under these Terms, Stairways and/or its licensors own all rights to the intellectual property and material contained in this Portal, and all such rights are reserved.

You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained in this Portal, related to your clinical care.  This Portal should not be used in any means as a substitute for your clinical care but rather as review of your care.  All clinical care will remain face to face and the outcome of those face to face encounters will be formatted to be viewed within the portal at the discretion of Stairways.

Restrictions

You are expressly restricted from all of the following:

  1. Publishing any Portal material in any media;
  2. Selling, sublicensing and/or otherwise commercializing any Portal material;
  3. Publicly performing and/or showing any Portal material;
  4. Using this Portal in any way that is, or may be, damaging to this Portal;
  5. Using this Portal in any way that impacts user access to this Portal;
  6. Using this Portal contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Portal, or to any person or business entity;
  7. Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Portal, or while using this Portal;
  8. Using this Portal to engage in any advertising or marketing;

Certain areas of this Portal are restricted from access by you and Stairways may restrict access by you to any areas of this Portal, at any time, in its sole and absolute discretion.  Any user ID and password you may have for this Portal are confidential and you must maintain confidentiality of such information.

Your Content

In these Portal Terms, “Your Content” shall mean any clinical information regarding your care with Stairways and integrated into this Portal for your sole viewing.  Once registered with this Portal you will be given a unique username and password that allows you access to your content within the Portal.  You are expressly forbidden to share this username and password with anyone.

You must notify Stairways of any authorized viewer to share your information (i.e. guardian, parent, POA, etc.).  These individuals will be given their own username and password to view your content.  Authorizing another to view or share Your Content under the Portal, does not constitute a valid authorization to Stairways’ release of physical protected health information to a third person except as otherwise may be permitted by HIPAA or other federal or state law.

Stairways reserves the right but is not obligated to remove any of Your Content from this Portal at any time, and for any reason, without notice.  Stairways also reserves the right to remove your username and password at any time and for any reason without notice.

No Warranties

This Portal is provided “as is,” with all faults, and Stairways makes no express or implied representations or warranties, of any kind related to this Portal or the materials contained on this Portal. Additionally, nothing contained on this Portal shall be construed as providing treatment services, consultation or advice to you. You understand Stairways takes no responsibility for and disclaims any and all liability or damages arising from you sharing or losing your Stairways user account or password.

Limitation of Liability

In no event shall Stairways, nor any of its officers, directors and employees, or affiliates be liable to you for anything arising out of or in any way connected with your use of this Portal, whether such liability is under contract, tort or otherwise, and Stairways including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Portal.

 Indemnification

You hereby indemnify to the fullest extent, Stairways its officers, directors, employees and affiliates from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.

Severability

If any provision of these Terms is found unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render the remaining Terms unenforceable or invalid as a whole, and such provisions shall be deleted or modified without affecting the remaining provisions herein.

Variation of Terms

Stairways is permitted to revise these Terms at any time as it sees fit, and by using this Portal you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Portal.

Assignment

Stairways may assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, you are not permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms, including any legal notices and disclaimers contained on this Portal, constitute the entire agreement between Stairways and you in relation to your use of this Portal, and supersede all prior agreements and understandings with respect to the same.

Governing Law & Jurisdiction

These Terms will be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania and federal regulations and you agree to the exclusive jurisdiction of the state and federal courts located in Pennsylvania for the resolution of any disputes without regard to conflict of laws principles.

Security:

You are responsible for creating an account online with a user ID and password which you will use to access your account. You are responsible for the security and proper use of your Stairways user account and you must take all reasonable steps to ensure that it is kept confidential. If at any time you believe or suspect that your Stairways user account has been compromised, you should change your password and notify the records department at Stairways.

This service is protected using industry standard security measures. While such security reasonably protects your information and use of this service, if you have concerns regarding the security of your information or the use of the Internet to communicate your personal or health information, you should consider not enrolling in the service.

If Stairways has reason to believe that there has been or likely to be a breach of security or misuse of your user account, it may but is not obligated to suspend or discontinue your participation in the service by Stairways without prior notice.  

DISCLAIMER:

WHILE STAIRWAYS BEHAVIORAL HEALTH (“STAIRWAYS”) WILL ATTEMPT TO OFFER ACCESS TO YOUR CONTENT WITHOUT INTERRUPTION, ACCESS IS PROVIDED ON AN "AS-IS, AS-AVAILABLE" BASIS. STAIRWAYS DOES NOT GUARANTEE YOUR ABILITY TO ACCESS YOUR CONTENT AT ANY PARTICULAR TIME. ADDITIONALLY, STAIRWAYS CANNOT GUARANTEE THAT THE WEBSITE WILL BE ERROR-FREE. SHOULD YOU HAVE REASON TO BELIEVE THAT YOUR CONTENT IS NOT ACCURATE OR THAT THERE IS AN ERROR, YOU SHOULD CONTACT YOUR HEALTH CARE PROVIDER OR THE STAIRWAYS RECORDS DEPARTMENT. ADDITIONALLY, STAIRWAYS RESERVES THE RIGHT TO TERMINATE YOUR ACCESS TO YOUR CONTENT AT ANY TIME WITHOUT CAUSE OR NOTICE.

YOU UNDERSTAND STAIRWAYS TAKES NO RESPONSIBILITY FOR AND DISCLAIMS ANY AND ALL LIABILITY ARISING FROM ANY INACCURACIES OR DEFECTS IN THE INFORMATION, SOFTWARE, COMMUNICATION LINES, THE INTERNET OR YOUR INTERNET SERVICE PROVIDER (ISP), COMPUTER HARDWARE OR SOFTWARE, OR ANY OTHER SERVICE OR DEVICE THAT YOU USE TO ACCESS YOUR CONTENT. ADDITIONALLY, YOU ARE RESPONSIBLE FOR PRINTING COPIES OF YOUR CONTENT IF YOU WANT TO HAVE THE INFORMATION AVAILABLE IN THE EVENT THAT ON LINE ACCESS IS UNAVAILABLE.

 

Contact Information and Location Map

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Stairways Behavioral Health
814.878.2071 or toll free 888.453.5806
Fax: 814.453.4757
E-mail: info@stairwaysbh.org

2185 West 8th Street
Erie, PA 16505-4747
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"Stairways helped me to work on recovery, one step at a time." -Ron S

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